Customer feedback is a goldmine of insights, offering valuable information on customer preferences, pain points, and overall satisfaction. However, extracting and analyzing this data can be daunting. This is where Microsoft Copilot for Service steps in, revolutionizing the way businesses handle customer feedback analysis.Microsoft Copilot for Service leverages cutting-edge generative AI to provide real-time insights and streamline the feedback analysis process. Integrating with existing CRM and contact center solutions empowers organizations to gain deep customer insights without the need for complex software installations or extensive training.The tool’s capabilities go beyond mere data collection. With features like multilingual support, … [Read more...] about Understanding Your Customers Better through Feedback Analysis with Microsoft Copilot for Service
What’s New in the Power Platform
Boyer's semi-annual What's New series gives you an inside look at the latest updates to Microsoft Business Applications.The fall release of the Power Platform centers mainly around increasing AI/Copilot capabilities. Join us for this webinar to see exactly what new features you can expect in your system.Register Now … [Read more...] about What’s New in the Power Platform
Finding the Best Cloud Managed Service Providers
Are you tired of struggling to manage your company’s cloud services? It’s time to find the best cloud-managed service providers who can set you free from the stress of maintaining and optimizing your cloud infrastructure.With their expertise and support, you can focus on what really matters – growing your business. But how do you find the right provider that aligns with your unique needs and desires?This guide will walk you through the process, from understanding the benefits of cloud-managed services to evaluating your business requirements and considering key factors. We’ll also introduce you to Microsoft’s top cloud environments coupled with Microsoft support.Get ready to make an informed decision that empowers your business and unlocks … [Read more...] about Finding the Best Cloud Managed Service Providers
Power Platform at Boyer & Associates: Transforming Data into Actionable Insights
Microsoft Power Platform is a cutting-edge toolset that empowers individuals and organizations to harness the power of data and turn it into actionable insights. Its suite of powerful components includes Power BI and Power Automate. The platform offers a versatile solution for data processing and workflow automation.Designed for those who value flexibility and independence, Power Platform allows users to analyze data, create visually stunning reports, and automate repetitive tasks with ease. It enables businesses to make data-driven decisions, identify trends, and optimize processes, ultimately driving innovation and growth.In this article, we will explore the key components of Microsoft Power Platform and delve into real-world applications … [Read more...] about Power Platform at Boyer & Associates: Transforming Data into Actionable Insights
Hiring a Microsoft MSP: What to Look For In a Managed Services Provider
When picking a managed services provider (MSP), companies should bear in mind certain essential elements. The right MSP can simplify operations, streamline your supply chain management, and ensure seamless integration with your current clients.In this comprehensive guide on "What to Look For In a Managed Services Provider," we detail the significance of managed services for your business and highlight some crucial attributes you should look for when selecting a MSP.The aim is not just about understanding what to look for in a managed services provider but also its impact on your bottom line. A partner like Boyer & Associates can save you time and money after implementing automation using Microsoft software. The Importance of … [Read more...] about Hiring a Microsoft MSP: What to Look For In a Managed Services Provider
Advanced Managed Services Guide for All Microsoft Business Applications
Your investment in Microsoft Business Applications can be maximized tenfold when you work with managed services. Advanced Managed Services provide experts who are well-versed in applying all the benefits of your ERP Microsoft Dynamics and other applications. Why not learn all you need about your business applications with Microsoft Managed Services? You will save money in the long run by reaping all the benefits and improving your business operations. Advanced Managed ServicesAdvanced Managed Services from a Microsoft Solutions Partner will allow you to learn the ins and outs of your business software. Managed Services offer employee training on the software. Or you can leave it to the team to navigate your Microsoft … [Read more...] about Advanced Managed Services Guide for All Microsoft Business Applications
Boyer hires Power Platform training consultant
Joanna Holmes always knew she loved teaching, but she didn’t expect to be teaching software. Now she’s thrilled to be Boyer’s Microsoft Power Platform training consultant.Armed with an English/language arts teaching degree from St. Cloud State University, the Minnesota native initially planned to be a high school literature teacher. With student loans to pay, she instead opted for a temporary job in marketing at Globe University. As the months turned into years, her job morphed from data entry to onboarding new employees to training. “I showed a little bit of aptitude at talking to people,” joked the bubbly Holmes. “I ended up getting into training.”When the university switched CRM platforms to Microsoft Dynamics in 2012, Holmes became … [Read more...] about Boyer hires Power Platform training consultant
Customer Success Spotlight — UPWEGO
About UPWEGOUPWEGO is a personal journey platform where people can learn and grow among friends. UPWEGO is a social app that creates a space for the things that matter.The ProblemUPWEGO needed a single sign-on process across three separate business applications and an integrated data platform.The SolutionBoyer & Associates implemented Microsoft Power Automate to integrate Microsoft Dynamics 365 with an online course application and a separate community platform to create a seamless sign-on process for UPWEGO’s members.The BenefitsUnified Single Sign OnThree Integrated ApplicationsComprehensive Data PlatformImproved Member AnalyticsAdvanced Member ManagementScalable IT FoundationIn Their Words“We love working with the Boyer & … [Read more...] about Customer Success Spotlight — UPWEGO
All about Microsoft Cloud for Nonprofits
Boyer & Associates has been supporting the nonprofit community for over 25 years. We feel it’s important for nonprofits to understand everything available to them through Microsoft, and today we’re discussing their latest offer: free licenses to leverage Cloud for Nonprofit. You can get licenses to cover 15 of your users totally free!So what is Cloud for Nonprofit, and what can you do with these licenses? With these licenses, you can implement their app to manage Fundraising and Engagement, which includes the following features:FundraisingConstituent AnalyticsEvent CoordinationVolunteer ManagementPlus the full extensibility of the Power Platform!The Fundraising and Engagement app is built on top … [Read more...] about All about Microsoft Cloud for Nonprofits
Microsoft CRM expert brings design expertise
Matt Fleming joins Boyer as Solution Architect for new Microsoft CRM & Power Platform practiceBoyer & Associates is pleased to welcome Matt Fleming to our team. Fleming has eight years of experience in the CRM industry and will serve as the company’s solution architect for its new Microsoft CRM & Power Platform practice.Fleming landed his first job sort of by mistake. He had applied for a computer support internship at Minneapolis’ firm PowerObjects. When he arrived for his first day in January 2013, his new boss left for several minutes and then came back to get him started. It wasn’t until six months later that his boss explained the minor delay — They thought they had hired an entirely different person! They ended up … [Read more...] about Microsoft CRM expert brings design expertise
