If you're running a business that depends on reliable IT infrastructure, you know how essential it is to keep everything running smoothly. One way to ensure that is by partnering with a managed service provider (MSP). But how do you ensure a successful partnership? That's where a managed services agreement (MSA) comes in. A MSA is a critical document that outlines the level of service, responsibilities, and expectations between the MSP and their client. It binds both parties and clarifies the provided services, payment details, liability protection clauses, confidentiality requirements, and termination policies. In this article, we'll explore the importance of MSAs in business operations, the key components of a MSA, and best … [Read more...] about Managed Services Agreement: Understanding Expectations When Hiring A MSP