Your Microsoft Dynamics Support Partner
When something breaks within your software system, you lose valuable work hours and risk missing key deadlines. When your system is down, it’s “all hands-on deck.”
We understand the critical nature of getting back on line. That’s why we’re dedicated to quality support. Whether you have operational or technical questions about your Microsoft Dynamics software or require trouble-shooting assistance, we stand ready to engage.
Our support technicians will work tirelessly to solve issues within your software, often resolving the problem during initial contact. We will get you back to normal operations as quickly as possible.
Managed Services & Support
Our monthly Managed Services & Support plans are our most popular support offerings. Choose from three scaled plans to meet your company’s precise needs:
- Standard
- Ultimate
- Foundation Plus
Basic Dynamics ERP Support
Not interested in a monthly plan but need some Time and Materials work done?
Our basic break-fix support entitles you to assistance with issues within any Dynamics ERP software, including:
- Identifying and resolving errors
- Data entry problems and best practices on data entry
- Questions about running reports and periodic update processes
- Quick Query (SL) or SmartList (GP) questions
- Server connectivity issues
- Batch posting problems
- Questions about processing transactions
- Support for implemented modules
- Support for customizations that were originally implemented by Boyer
- Applying hot fixes when bugs are discovered
- Escalation to Microsoft support for issues requiring specific vendor expertise
Cloud Migration Support
Are you evaluating a move to the cloud? We can support you throughout the evaluation and migration process.
Premier Support for Dynamics 365 Business Central
Whether you’re looking for a prepaid block of support hours or interested in a more proactive approach, we’ve got you covered.
“Boyer and Associates have provided excellent support in the 3 years that I have been with Grain Millers. They have always been very responsive when I submit a ticket for an issue we are having.“
Mary Ronnei, Business Process Analyst at Grain Millers
